PAYMENTS
HUNDHUND accepts the following payment methods: Visa, MasterCard, AmericanExpress, Paypal, Paypal Express, Sofort, Klarna pay over time.
SHIPPING & RETURNS
Note, full terms and conditions can be found here. We wish we could do it all cheaper but we charge based on the costs to us to ensure the sustainability of our small label.
BERLIN ONLY
Labels same/next day Zero Emissions, €6,50
Standard (typically DHL) €8. Delivery in 3-4 working days
Labels deliveries take place in the evening and DHL during business hours.
Return Request costs €6 per order including the return shipping label or Labels pickup. This will be deducted from your refund.
Free to return items at our Berlin studio, from 10-16h Mon-Fri.
REST OF GERMANY
Standard, €8 (typically DHL) delivery in 3-4 working days
Deliveries will occur during business hours from Monday to Friday, holidays excluded.
Return Request costs €6 per order including the return label. This will be deducted from your refund.
Free to return items at our Berlin studio, from 10-16h Mon-Fri.
NETHERLANDS, BELGIUM, AUSTRIA, FRANCE, DENMARK
Standard, €9. Delivery typically in 3-6 working days
Deliveries will occur during business hours from Monday to Friday, holidays excluded.
Cost of Return Request €12 per order including label. This will be deducted from your refund.
ITALY, LUXEMBOURG, POLAND, SWEDEN, CZECH REPUBLIC
Standard, €9. Delivery typically in 3-6 working days
Deliveries will occur during business hours from Monday to Friday, holidays excluded.
Returns from your country are the responsibility of the customer and must be sent within 14 days of your delivery date. Please use a method with tracking as we can help find missing parcels but only take financial responsibility once the item is delivered.
SWITZERLAND, NORWAY
Standard, €15. We will endeavour to ship your item within 3 business days.
Deliveries will occur during business hours from Monday to Friday, holidays excluded.
Customs and duties are not included in the price and are the responsibility of the customer. We advise you to retain the paperwork to claim back fees on returned items.
Returns from your country are the responsibility of the customer and must be sent within 14 days of your delivery date. Please use a method with tracking as we can help find missing parcels but only take financial responsibility once the item is delivered. It is very important to mark “ECOMMERCE RETURN - NO DUTIES PAYABLE” and affix the invoice and a copy of the customs receipt on the outside of the parcel.
UNITED KINGDOM
Note, we are only able to accept orders over €150 to the UK otherwise we would have to register and submit to UK VAT submissions which is beyond our small studio.
Express, €15. We will make all efforts to ship your item within 3 business days.
Deliveries will occur during business hours from Monday to Friday, holidays excluded.
Customs and duties are not included in the price and are the responsibility of the customer. We advise you to retain the paperwork to claim back fees on returned items.
Returns from your country are the responsibility of the customer and must be sent within 14 days of your delivery date. Please use a method with tracking as we can help find missing parcels but only take financial responsibility once the item is delivered. It is very important to mark “ECOMMERCE RETURN - NO DUTIES PAYABLE” and affix the invoice and a copy of the customs receipt on the outside of the parcel.
REST OF WORLD
Standard, €25. We will make all efforts to ship your item within 3 business days. Shipping can take up 4-10 days typically.
Deliveries will occur during business hours from Monday to Friday, holidays excluded.
Returns from your country are the responsibility of the customer and must be sent within 14 days of your delivery date. Please use a method with tracking as we can help find missing parcels but only take financial responsibility once the item is delivered. It is very important to mark “ECOMMERCE RETURN - NO DUTIES PAYABLE” and affix the invoice and a copy of the customs receipt on the outside of the parcel.
