Below are the location specific shipping and return options:
BERLIN ONLY
- Labels same/next day Zero Emissions, €6,50
- Standard (typically DHL) €8. Delivery in 3-4 working days
- Labels deliveries take place in the evening and DHL during business hours.
- We are no longer able to afford to offer complimentary returns. You can either create a label using the QR code on the return instructions for which we will deduct €6 from your refund. Alternatively you can organize your own shipping label. Please use a method with tracking as we can help find missing parcels but only take financial responsibility once the item is delivered.
- Free to return items at our Berlin studio, from 10-16h Mon-Fri.
REST OF GERMANY
- Standard, €8 (typically DHL) delivery in 3-4 working days
- Deliveries will occur during business hours from Monday to Friday, holidays excluded.
- We are no longer able to afford to offer complimentary returns. You can either create a label using the QR code on the return instructions for which we will deduct €6 from your refund. Alternatively you can organize your own shipping label. Please use a method with tracking as we can help find missing parcels but only take financial responsibility once the item is delivered.
- Free to return items at our Berlin studio, from 10-16h Mon-Fri.
NETHERLANDS, BELGIUM, AUSTRIA, FRANCE, DENMARK
- Standard, €9. Delivery typically in 3-6 working days
- Deliveries will occur during business hours from Monday to Friday, holidays excluded.
- We are no longer able to afford to offer complimentary returns. You can either create a label using the QR code on the return instructions for which we will deduct €12 from your refund. Alternatively you can organize your own shipping label in which case you should send the tracking details to us. For the latter, we can only take responsibility for these returns once they are delivered to us.
ITALY, LUXEMBOURG, POLAND, SWEDEN, CZECH REPUBLIC
- Standard, €9. Delivery typically in 3-6 working days
- Deliveries will occur during business hours from Monday to Friday, holidays excluded.
- Returns from your country are the responsibility of the customer and must be sent within 14 days of your delivery date. Please use a method with tracking as we can help find missing parcels but only take financial responsibility once the item is delivered.
SWITZERLAND, NORWAY
- Standard, €15. We will endeavour to ship your item within 3 business days.
- Deliveries will occur during business hours from Monday to Friday, holidays excluded.
- Customs and duties are not included in the price and are the responsibility of the customer. We advise you to retain the paperwork to claim back fees on returned items.
- Returns from your country are the responsibility of the customer and must be sent within 14 days of your delivery date. Please use a method with tracking as we can help find missing parcels but only take financial responsibility once the item is delivered. It is very important to mark “ECOMMERCE RETURN - NO DUTIES PAYABLE” and affix the invoice and a copy of the customs receipt on the outside of the parcel. Swiss customers should refer to the detailed instructions in the parcel.
UNITED KINGDOM
- Note, we are only able to accept orders over €150 to the UK otherwise we would have to register and submit to UK VAT submissions which is beyond our small studio.
- Express, €15. We will make all efforts to ship your item within 3 business days.
- Deliveries will occur during business hours from Monday to Friday, holidays excluded.
- Customs and duties are not included in the price and are the responsibility of the customer. We advise you to retain the paperwork to claim back fees on returned items.
- Returns from your country are the responsibility of the customer and must be sent within 14 days of your delivery date. Please use a method with tracking as we can help find missing parcels but only take financial responsibility once the item is delivered. It is very important to mark “ECOMMERCE RETURN - NO DUTIES PAYABLE” and affix the invoice and a copy of the customs receipt on the outside of the parcel.
REST OF WORLD
- Standard, €25. We will make all efforts to ship your item within 3 business days. Shipping can take up 4-10 days typically.
- Deliveries will occur during business hours from Monday to Friday, holidays excluded.
- Returns from your country are the responsibility of the customer and must be sent within 14 days of your delivery date. Please use a method with tracking as we can help find missing parcels but only take financial responsibility once the item is delivered. It is very important to mark “ECOMMERCE RETURN - NO DUTIES PAYABLE” and affix the invoice and a copy of the customs receipt on the outside of the parcel.
