Returns

We are a small team, but typically we ship within one or two business days unless the item is still on it's way to us from the factory.

We have begun offering self-pickup at the HUNDHUND Studio in Lobe Block, Wedding. Please ring the Hund Hund buzzer by the second (right) elevator B, provide your order number and a staff member will bring down your order in the elevator. Depending on the chaos in our studio, you can often try on the items and do size exchanges or refunds then. Please note that if you pickup your order you cannot get a free return label!

Most Thursdays and Friday afternoons, we are open for visits by appointment. Please write to talktous@hundhund.com to schedule your visit.

Our return period is 15 days after you receive your order (or it is delivered to a paketshop in your area). In the case that a lockdown prevents you from accessing a return shop, we will be understanding as long as you let us know within the time period at talktous@hundhund.com and we agree a solution together. Note, if you paid by Paypal, you can access 5 free returns a year which is good for us, but also you can then send it by whichever courier is most convenient for you. Visit your Paypal page to get information on how this works.

FOR BERLIN SAME/NEXT DAY ORDER RETURNS:

If you selected the Berlin Same/Next-day delivery option through Labels.cc - you can coordinate your return collection by emailing them directly with your order number and they'll pick it up for free: support@labels.cc

IMPORTANT FOR UK RESIDENTS:

UK orders are only possible if the total order amount is over €200 / approximately GBP 170. This is because below this amount we would also have to register and pay UK taxes, which is not viable for a company of our size. You will be responsible for the customs duties, VAT and the cost of returns. 

Shipping Rates

We typically ship orders within 2 business days unless your items are still on their way from a factory. If you need it super urgently please write to us at talktous@hundhund.com and we will do our best to accommodate you. 

German customers, please do NOT choose DHL Packstations as we do not deliver with DHL at present and items ordered to packstations and shipped with DPD can be lost. In this case, unfortunately, the loss will your responsibility. 

For deliveries to countries outside the EU, additional fees (tax, customs, import duties) may be levied by the local governing authorities. These further costs shall be borne by the customer.

Items will be shipped from Berlin, Germany with official documentation declaring the exact total of all merchandise purchased in EU euros, as well as the country of origin for each item.

Returns

Thank you for ordering at our online shop. We hope you love the pieces that you’ve ordered. If something didn’t work out, you have the chance to return it within fourteen (14) days after delivery date.

Orders from Germany, Belgium, Austria and Netherlands qualify for free return labels. Write to us at talktous@hundhund.com for instructions on how to create your label.

On orders from from other countries you are welcome to send us the return by your own method. We would suggest you use a trackable service from your local post service, no signature required! As long as you notify us of the return within 15 days of delivery, we will be a little patient. IMPORTANT NOTE: Please affix the invoice on the outside of your parcel and write in big letter ECOMMERCE RETURN - NO DUTY PAYABLE. Please make sure to follow this guideline accurately, as we can't take responsibility to pick up parcels from the post office or Zoll.

If you send it by your own method, we highly recommend that you use a method with tracking as we can only take responsibility for items once they are delivered and a lost parcel without tracking is not something we can take responsibility for.

Please send your return items with the return form which was included in your parcel together with the invoice. Please email us at talktous@hundhund.com in case you have lost your return form and need a new one.

HUNDHUND
Attn: Rohan Hoole
Böttgerstrasse 16
13357 Berlin
Germany

+49 1798924574

For all returns inquiries contact us on talktous@hundhund.com

If you have any questions you can contact us beforehand in the event of a return by sending us an email at talktous@hundhund.com.

Please try items on with care:

If you decide to return something, please ensure that it is in perfect condition. This means…
—  clean (no deodorant, perfume or make-up stains)
—  unworn
— unwashed

Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you. Note, shipping fees are costs we incur and therefore not refundable.

IMPORTANT NOTE:

Refunds will be processed only once a week, which means it may take up to 10 working days after we receive your return until you get your refund. Please only contact us if you didn't hear from us a month after sending your parcel. If you paid with Klarna - you can register a return and pause the payment.

Widerrufsbelehrung

Sie haben das Recht, binnen vierzehn Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen. Die Widerrufsfrist beträgt vierzehn Tage ab dem Tag, an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die Ware bzw. bei Teillieferungen die letzte Lieferung in Besitz genommen hat.

Um Ihr Widerrufsrecht auszuüben, müssen Sie die Hund Hund / Shape of Things GmbH, Böttgerstrasse 16, 13357, Berlin, Telefon: +49 179 892 4574, E-Mail: talktous@hundhund.com mittels einer eindeutigen Erklärung (z.B. ein mit der Post versandter Brief oder E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Sie können dafür das Muster-Widerrufsformular verwenden, welches hier zum download bereit steht. Dies ist jedoch nicht vorgeschrieben.

Machen Sie von dieser Möglichkeit Gebrauch, so werden wir Ihnen unverzüglich (z.B. per Email) eine Bestätigung über den Eingang Ihres Widerrufs übermitteln. Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden.

Folgen des Widerrufs

Wenn Sie diesen Vertrag widerrufen, haben wir Ihnen alle Zahlungen, die wir von Ihnen erhalten haben, einschließlich der Lieferkosten (mit Ausnahme der zusätzlichen Kosten, die sich daraus ergeben, dass Sie eine andere Art der Lieferung als die von uns angebotene, günstigste Standardlieferung gewählt haben), unverzüglich und spätestens binnen vierzehn Tagen ab dem Tag zurückzuzahlen, an dem die Mitteilung über Ihren Widerruf dieses Vertrags bei uns eingegangen ist.

Für diese Rückzahlung verwenden wir dasselbe Zahlungsmittel, das Sie bei der ursprünglichen Transaktion eingesetzt haben, es sei denn, mit Ihnen wurde ausdrücklich etwas anderes vereinbart. In keinem Fall werden Ihnen wegen dieser Rückzahlung Entgelte berechnet. Wir können die Rückzahlung verweigern, bis wir die Ware wieder zurückerhalten haben.

Sie haben die Waren unverzüglich und in jedem Fall spätestens binnen vierzehn Tagen ab dem Tag, an dem Sie uns über den Widerruf dieses Vertrags unterrichten, an uns zurückzusenden oder zu übergeben. Die Frist ist gewahrt, wenn Sie die Waren vor Ablauf der Frist von vierzehn Tagen absenden. Die Rücksendekosten sind von Ihnen zu tragen.

Sie müssen für einen etwaigen Wertverlust der Waren nur aufkommen, wenn dieser Wertverlust auf einen zur Prüfung der Beschaffenheit, Eigenschaften und Funktionsweise der Waren nicht notwendigen Umgang mit diesen zurückzuführen ist.

Muster-Widerrufsformular

(Wenn Sie den Vertrag widerrufen wollen, dann füllen Sie bitte dieses Formular aus und senden Sie es zurück)

HUNDHUND
Attn: Rohan Hoole
Böttgerstrasse 16
13357 Berlin
Germany

+49 1798924574

Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über den Kauf der folgenden Waren (*)/

— Bestellt am (*)/erhalten am (*)
— Name des/der Verbraucher(s)
— Anschrift des/der Verbraucher(s)
— Datum

(*) Unzutreffendes streichen

Ende der Widerrufsbelehrung

Refunds

Once your return has been received, you will receive a full refund within 14 days. Please note that returns can take up to 21 days to reach us. At peak times the return process may take a little longer.

Card Payments

After your return has been processed and approved by us, we will ask your bank to process a refund. Card refunds can take up to 10 working days depending on your bank's processing time – please note that we are unable to influence this.

PayPal

After your return has been processed and approved by us, we will credit your PayPal account and the refund will show on your PayPal statement after 3 working days. PayPal payments funded by a credit or debit card will be refunded to that card, and for payments funded with both a card and another funding source, the card portion will be refunded to the card and the remainder to the PayPal account.

We will refund your purchase in € (Euro) and we always use the most up-to-date exchange rate. Please note that depending on your bank’s currency conversion rate, a difference from the original charged sum may occur when your bank refunds your account.